Outline

Ingegneria Sismica

Ingegneria Sismica

An Empirical Study on the Impact of Perception of Pension Service Quality on the Choice of Pension Models

Author(s): Tao Zou1, Ping Chen
1Guangzhou College of Commerce Research Center for Healthy Aging and Social Economic Development, Guangzhou, 510000, Guangdong China
Zou, Tao. and Chen, Ping. “An Empirical Study on the Impact of Perception of Pension Service Quality on the Choice of Pension Models.” Ingegneria Sismica Volume 43 Issue 2: 1-16, doi:10.65102/is2026869.

Abstract

Artificial intelligence and intelligent algorithms provide data-driven methods for research on pension scheme selection. To address the issue of unclear mechanisms underlying the influence of perceived service quality, this study proposes a hybrid analysis model combining logistic regression and random forest. Using Python, the researchers performed data cleaning, standardization, variable encoding, and the division of training and testing sets. Building upon the traditional logistic regression model’s identification of the direction of influence of explanatory variables, the study introduced random forest to identify nonlinear relationships and key factors.The experimental results show that the Random Forest model achieved an accuracy of 0.859 and an AUC of 0.901, both higher than the 0.813 and 0.846 recorded by the Logistic Regression model, indicating that intelligent algorithms possess superior predictive performance. Service convenience, the level of intelligent services, and service reliability were identified as the primary influencing factors.

Keywords
intelligent algorithms; pension plan selection; perceived service quality; logistic regression; Random Forest

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