In response to the problems such as slow information recognition, difficult path judgment, and insufficient operation confirmation faced by elderly patients when using the smart medical service platform in digital outpatient services, this article, based on the cognitive characteristics of the elderly, studies the interface layout optimization strategies for the outpatient smart medical service platform. By combining the continuous task process of the outpatient department, an analysis model including cognitive load, page information burden, information item weight, and path switching cost is constructed. The optimization methods combining task priority ranking, three-zone stable layout, dynamic navigation prompts and feedback reinforcement are proposed. The evaluation results show that the optimized interface can reduce the average task completion time from 128 seconds to 96 seconds, increase the task success completion rate from 78.4% to 91.8%, and significantly improve the process understanding score and satisfaction. The research indicates that reconfiguring the page organization logic based on the cognitive characteristics of the elderly can help improve the usability and elderly-friendly level of the outpatient smart platform.
Povzetek: Članek obravnava optimizacijo postavitve vmesnika pametne ambulantne platforme za starejše uporabnike v digitaliziranem zdravstvenem okolju. Na podlagi kognitivnih značilnosti starejših, poteka ambulantnih nalog in organizacije informacij predlaga strategije za razvrščanje nalog, stabilno območijsko postavitev ter povratne informacije. Rezultati vrednotenja kažejo krajši čas izvajanja, manj napak in boljše uporabniško razumevanje procesa.
